Privacy Policy
NeuMerlin Co., Ltd. recognizes the importance of protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information, as well as other rights of data subjects under the Personal Data Protection Act.
Collection of Personal Information
We will collect the following personal information directly from you:
- Phone number
Types of Data Collected
Contact information, such as address, phone number, email address , etc.
Account details, such as username, password, transaction history, etc.
Technical information, such as IP addresses, cookie IDs, activity logs, etc.
Child
If you are under 20 years of age or subject to legal restrictions, we may collect or disclose your personal information. We require that your parents or legal guardians be informed and provide their consent to us, or that we obtain authorization under applicable law. If we become aware that we have collected personal information from a child without verifying parental consent, we will take steps to delete that information from our servers.
Data Collection
We store your personal information in paper form and as copies. We store your personal information using a server provider located outside Thailand.
Use of Data
We use the data we collect for various purposes:
- To create and manage accounts
- To source goods or services
- To improve our products, services, or user experience
- To share and manage information within the organization
- To conduct marketing and sales promotion activities
- To provide after-sales service
- To gather user feedback
- To comply with our terms and conditions
- To comply with laws, regulations, and regulatory agencies
Disclosure of Personal Information
We may disclose your personal information to third parties in certain circumstances:
- Marketing Campaign
- Analysis and Study of Performance
Organization
We may share your personal information within our organization to provide and improve our products or services. We may combine data from various products or services covered by this Privacy Policy to help us better serve you and others.
Data Retention
We will retain your personal information for as long as necessary while you are our customer or have a relationship with us, or for as long as necessary in connection with the purposes set forth in this Privacy Policy, unless the law requires or permits further retention. We will delete, destroy, or anonymize your personal information when it is no longer necessary or when the retention period expires.
Data Subject Rights
Under the Personal Data Protection Act, you may exercise the following rights:
Withdrawal of Consent - If you have given us your consent to collect, use, or disclose your personal information, whether before or after the Personal Data Protection Act took effect, you have the right to withdraw that consent at any time while you are an individual and we hold your personal information, unless restricted by law or you are still bound by a contract that is in your best interest.
Access to Data - You have the right to access your personal data that is under our control, to request that we provide you with a copy of that data, and to ask us to disclose how we obtained your personal data.
Data Portability - You have the right to receive your personal data if we have organized such personal data in a machine-readable or automatically usable format and can process or disclose it automatically, to request that we send or transfer your personal data in that format directly to another data controller, if this can be done automatically, and to receive your personal data in that format that we have sent or transferred directly to another data controller, unless this is technically impossible.
Objection – You have the right to object at any time to the collection, use, or disclosure of your personal information if such processing is carried out for our legitimate interests, those of the company, or those of a third party that you can reasonably expect, or for the public interest.
Deletion or Destruction of Data - You have the right to request that we delete, destroy, or refrain from disclosing your personal data if you believe that the collection, use, or disclosure of your personal data violates applicable law, or if our retention of the data is no longer necessary in connection with the purposes set forth in this Privacy Policy, or when you withdraw your consent or object to the processing as described above.
Restriction of Processing – You have the right to request that we restrict the processing of your personal data while we review your request for rectification or objection, or when the data is no longer necessary and we are required by applicable law to erase or destroy your personal data, but you request that we restrict processing instead.
Correction - You have the right to correct your personal information so that it is up-to-date, complete, and free from any misunderstanding.
Filing a Complaint - You have the right to file a complaint with the competent authority under the relevant laws if you believe that the collection, use, or disclosure of your personal information constitutes a violation of or is not in compliance with the relevant laws.
As the data subject, you may exercise these rights by contacting our Data Protection Officer as indicated below. We will notify you of the outcome of your request within 30 days of receiving it. If we deny your request, we will inform you of the reasons via SMS, email, phone, or registered mail (if applicable).
Cookie
To enhance your experience, we use cookies or similar technologies to display personalized content and relevant ads, and to store your settings on your computer. We use cookies to identify and track visitors, monitor usage of our website, and remember your access settings. If you do not want cookies stored on your computer, you should set your browser to reject cookies before using our website.
Cookies for analytics and performance tracking
These cookies help the company track and count the number of website visitors, as well as understand visitor behavior, in order to improve the website’s performance and make it more effective and user-friendly. They also collect statistical data on how users access and interact with the website. This helps improve the website’s performance by making it easier for users to find what they’re looking for, helps the company understand user interests, and measures the effectiveness of the company’s advertising.
Data Security
We strive to protect your personal information by implementing security measures based on the principles of confidentiality, integrity, and availability to prevent unauthorized or unlawful loss, access, destruction, use, alteration, or disclosure, including administrative, technical, and physical safeguards, as well as access controls.
Data Breach Notification
We will notify the Office of the Personal Data Protection Commission without undue delay and within 72 hours of becoming aware of the breach, if possible, unless the personal data breach is unlikely to result in a risk to your rights and freedoms. If the personal data breach is likely to result in a high risk to your rights and freedoms, we will notify you of the personal data breach and the corrective measures without undue delay via our website, SMS, email, telephone, or registered mail (if available).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We recommend that you check our website frequently for any changes to this Privacy Policy. This Privacy Policy was last updated and became effective on February 24, 2021.
Links to other websites
The purpose of this Privacy Policy is to describe our products and services and the use of our website. Any websites from other domains that are linked to from our website are subject to their own privacy policies, which are unrelated to us.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us using the following contact information:
Data Controller - NeuMerlin Co., Ltd. 55 Soi Pradiphat 17, Pradiphat Road, Phaya Thai, Bangkok 10400 contact@neumerlingroup.com